Service policy

  1. Acceptance of Terms By accessing or using devilflower (“we”, “us”, “our”) via devilflower.com, you agree to be bound by these Terms of Service.
  2. User Eligibility & Services You must be aged 18 years or older to purchase merchandise on our platform. Our services consist of order processing, delivery and after‑sales assistance. You are responsible for submitting accurate account and delivery information.
  3. Your User Account You shall secure your account and take full responsibility for all activities conducted under your account. Immediately notify service@devilflower.com if you detect any unauthorised account usage.
  4. Order Rules Your order is confirmed upon successful payment. Confirmation notification will be sent out within 72 hours. We reserve the right to cancel orders caused by stock shortages or system errors, and full refunds will be issued accordingly. Product information is subject to adjustment; please contact us for clarification before placing orders.
  5. User Behaviour Requirements You may apply for after‑sales service subject to our Refund Policy and opt out of marketing communications. You are prohibited from misusing the website, posting illegal content or manipulating orders. Returned goods must remain in original, resellable condition.
  6. Platform Rights We reserve the right to revise these Terms, and revisions take effect 7 days after publication on the site. We may suspend accounts or cancel orders for rule‑breaking behaviour. We strive to maintain website security, accurate product information and responsive customer service via service@devilflower.com.
  7. Intellectual Property & Liability Exclusion All content displayed on the website belongs to devilflower. Unauthorised use is prohibited. We shall not be held liable for service interruptions caused by force majeure or third‑party providers, nor for damages resulting from improper product use.
  8. Applicable Law These Terms of Service and any supplementary agreements shall be governed and interpreted in accordance with the laws of the United Kingdom.